Frequently Asked Questions
How do I place an order on nasugo?
Browse products, add them to your cart, then proceed to checkout. Enter your shipping address, select a payment method, and confirm your order. You'll receive an order confirmation immediately.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and mobile money. All payments are processed securely. For bank transfers, you'll receive payment details after placing your order.
How long does delivery take?
Delivery typically takes 1-5 business days within major Nigerian cities, and 3-7 business days for other locations. Delivery times may vary based on your location and product availability.
What is your return policy?
You can return most items within 7 days of delivery if they are unused, in original packaging, and in resalable condition. Contact our support team to initiate a return.
How do I track my order?
Log into your nasugo account and go to "My Orders". Click on the order you want to track to see its current status and tracking information.
Is my personal information secure?
Yes. We use industry-standard encryption to protect your personal and payment information. We never share your data with third parties without your consent.