Returns & Refunds

Cancellation Policy

You can cancel your order only while it is in "Pending Payment" status — no fees apply. Once payment is confirmed, the order enters processing and cannot be cancelled directly.

To cancel a pending order, go to My Orders, find the order with "Pending Payment" status, and tap "Cancel Order".

Returns & Refunds

If you are not satisfied with your purchase, you may request an after-sale service within 7 days of receiving your order.

Available After-Sale Options

• Return & Refund — Return the item and receive a full refund
• Refund Only — Receive a refund without returning the item (on a case-by-case basis)
• Exchange — Swap for a different size, color, or replacement item

How to Submit a Request

1. Go to My Orders and open the relevant order
2. Select the item(s) you want to return or refund
3. Choose the reason and provide a description
4. Upload supporting photos or videos as evidence
5. Submit — our team will review and respond within 1–2 working days

Approval Process

• Pending Review — Your request has been submitted
• Approved — Return or refund has been approved; follow the instructions provided
• Returning — You have shipped the item back to us
• Received — We have received and inspected the returned item
• Completed — Refund has been processed to your original payment method

When Returns Are Not Accepted

• Items that have been used, washed, or damaged by the customer
• Requests submitted more than 7 days after delivery
• Items marked as final sale or non-returnable in the product description
• Incomplete returns missing accessories, tags, or original packaging

Refund Timeline

Once your return is received and approved, refunds are processed within 3–5 working days to your original payment method.