Privacy Policy
Last updated: June 23, 2026
At nasugo, operated by NASUGO TRADE LTD (registered at 5, Shonibare Street, Ajao Estate, Lagos State, Nigeria), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. By using nasugo, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
When you register an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely by our payment partners)
1.2 Device & Usage Information
When you browse nasugo, we automatically collect:
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on the platform
- Referring URLs and exit pages
1.3 Transaction Information
We record details of your purchases, including products ordered, amounts paid, delivery addresses, and order history.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, account, and promotions
- Improve our platform, products, and customer experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
- Send marketing communications (with your consent, where required)
3. Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep you signed in, understand how you use our platform, and deliver relevant advertisements. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the platform.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your data with:
- Service providers: Payment processors, delivery partners, and hosting providers who help us operate the platform
- Legal authorities: When required by law, court order, or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
All third parties are contractually obligated to protect your data and use it only for the services they provide to us.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law, for legitimate business purposes (such as fraud prevention), or to resolve disputes.
7. Your Rights Under NDPR
Under the Nigeria Data Protection Regulation, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct any inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Limit how we process your data
- Data portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdraw consent: Withdraw previously given consent at any time
To exercise any of these rights, contact us at support@nasugo.com.
7.1 Data Deletion Requests
If you wish to have your personal data deleted from nasugo, you can request data deletion through any of the following methods:
- Email request: Send an email to support@nasugo.com with the subject line "Data Deletion Request" and include your registered email address or phone number so we can locate your account.
- In-app account deletion: Log in to your nasugo account, go to Account Settings, and select Delete Account. This will permanently remove your account and all associated personal data.
Once we receive your request, we will verify your identity and process the deletion within 30 days. Please note that certain information may be retained for legal or legitimate business purposes as described in Section 6 (Data Retention). You will receive a confirmation email once your data has been deleted.
8. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
9. Third-Party Services
Our platform integrates with third-party services, including payment gateways and delivery logistics providers. These services have their own privacy policies, and we encourage you to review them. nasugo is not responsible for the privacy practices of third-party services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@nasugo.com
- Through our Contact Us page